I have had problems with my main workstation for days now and finally had to do a system image restore. Heaven help you if you do not archive your license with Autodesks portable licensing tool ahead of time. Without thinking I assumed that it would be as simple as Solid Edge to do and blithely went ahead like normal. I had no idea of the licensing tool and the subsequent maze I was about to get into.
I have spent hours now trying to solve this. The Autodesk web site sends you in circles where pithy things like portable licensing tools can be found. How about you are past that point? You are doomed. Live chat drops me and I can’t get them back. I can’t even FIND live chat again and after clicking repeatedly through the web pages maze don’t remember how I got there. One would think a Google search would get you back there but no. I spent a half hour clicking, clicking, clicking and clicking everything I could find on the Autodesk web site and never could find Live Chat again. It never dawned on me the one time I did find Live Chat that I should immediately bookmark the link. I mean after all isn’t help supposed to be robust easy and useful? Who would imagine that once found forever hence lost?
Fill out a form and send it in and we will get back to you within two days is also not a good answer. I am sys admin over the account but I can’t actually DO anything so I guess I can be happy with the grand sounding title that has no authority. So I call NEXGEN who is my VAR. Now we get into another fascinating aspect of this journey.
I had the gracious NEXGEN lady sit there with me through Webex where we went through page after page of circle logic that arrives nowhere. She was a bit amazed at how useless it was too. To add to this for some reason Autodesk does not trust VAR’s with your account information nor give them authority to edit it at your request. So we had to go there using my credentials and then WEBEX so the NEXGEN people could try to get an idea of what was going on. Neither of us could find Live Chat again. I am used to Solid Edge and my VAR there where these kinds of issues can be handled quickly and easily.
So questions for the day are A, Why is it so hard to provide a live warm human body to take care of this kind of problem without me having to spend at least five hours so far getting no where on a website that provides no worth while solution for my problem? B, Whats the deal with not allowing my VAR to work on this problem on my behalf? C, Why am I a sys admin if I can’t contact a real human to fix problems? Sys admin’s whose only recourse is email and wait two days and hope and pray for an answer is not adequate.
NEXGEN and others from the HSM world I have talked to have made references to how complicated and convoluted this licensing can be through Autodesk and how they were a little surprised at it. I can see exactly what they mean now. Anybody have any suggestions on where to go and who to speak to besides the fill out a form and wait or the we will lose you live chat bots?
I was sitting here right after posting this and going through a suggestion from NEXGEN for a new bread crumb trail when I get a call. Looks like the solution from a warm body will be in hand soon and THANKS CW for reaching out.